Patient Check-In Kiosks 101

Patient Check-In
Kiosks 101

Everything you need to know about patient check-in and modernizing your patient experience using self-service kiosks!

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Patient check-in kiosks are increasingly popular in healthcare facilities. They offer a convenient and efficient way for patients to check in for appointments without waiting in line or interacting with staff.

This comprehensive guide is designed to walk you through the process of implementing a patient check-in kiosk system from start to finish. We'll cover everything from choosing the right hardware and software components to integrating with your existing systems and training your staff.

Whether you're looking to streamline your check-in process, improve data accuracy, or enhance your patient experience, this guide will provide you with the insights and best practices you need to achieve your goals.

What is a patient check-in kiosk?

A patient check-in kiosk is a self-service device that allows patients to register for appointments, update personal information, and complete necessary forms electronically upon arrival at a healthcare facility.

By automating check-in, kiosks reduce wait times, improve data accuracy, and free staff to focus on more critical tasks.

Patient check-in kiosks can perform various functions, including:

  • Patient identification and verification using ID cards, barcodes, or biometrics
  • Appointment confirmation and check-in
  • Updating personal information and demographics
  • Completing and signing consent forms and questionnaires electronically
  • Collecting copayments and outstanding balances
  • Wayfinding and directions to the appropriate waiting area or exam room

By streamlining these tasks, patient check-in kiosks can significantly improve the efficiency and accuracy of the registration process, leading to a more positive patient experience.

A countertop visitor check-in kiosk in an office lobby.

Where are patient check-in kiosks used?

Health Systems

In large health systems and hospitals, patient check-in kiosks are often deployed in lobbies and waiting areas to streamline the check-in process for high patient volumes. Kiosks in these settings may be used to check in for appointments across various departments and specialties. They are frequently integrated with the health system's Electronic Health Records (EHR) system to provide a seamless experience and reduce data entry for staff. In addition to appointment check-in, kiosks in health systems may also be used for wayfinding, bill payment, and collecting patient feedback.

Community Health Centers

At community health centers and Federally Qualified Health Centers (FQHCs), patient check-in kiosks help manage the diverse needs of underserved populations. Kiosks in these settings often provide multilingual support and clear, simple instructions to accommodate patients with varying literacy levels and language proficiencies. They may be used to collect demographic information, verify insurance eligibility, and screen for programs like sliding fee discounts. By automating these tasks, kiosks allow staff to focus on providing personalized assistance to patients who need extra support.

Independent Primary Care and Specialty Care Practices

In smaller practices, patient check-in kiosks streamline front office workflows and reduce wait times. Kiosks can be used for appointment check-in, updating patient information, and collecting copayments. They may also be used to collect patient history and screening information before the visit. By automating these routine tasks, kiosks free up staff to provide more personalized attention to patients and focus on higher-value tasks like care coordination and patient education.

Urgent Care Facilities

In urgent care centers, patient check-in kiosks help manage high patient volumes and unpredictable wait times. Kiosks quickly collect patient information, verify insurance, and triage patients based on the reason for their visit. They may also be used to provide wait time estimates and queue management. By streamlining the check-in process, kiosks reduce door-to-door times and improve the overall patient experience in a fast-paced urgent care environment.

Kiosk Group Modular Solutions logo. Built to last. Designed for change.

Your organization is adapting to a rapidly changing world, and your kiosk investment should too. That’s why Kiosk Group Modular Solutions™ are designed to easily adjust to your evolving needs.

Our modular solutions for self-service patient check-in allow you to select the components and graphics you need to create your perfect hardware solution. Our uncompromising commitment to quality and ability to scale make our kiosks a great choice for independent providers and major health systems alike.

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Benefits of implementing patient check-in kiosks

Patient check-in kiosks offer several benefits for both patients and healthcare providers. Some of the key advantages include:

Reduced wait times

Kiosks allow patients to check in quickly and efficiently, without having to wait in line or interact with staff. By automating the check-in process, kiosks can significantly reduce wait times and improve patient flow.

When a patient arrives for their appointment, they can simply walk up to the kiosk and begin the check-in process. The kiosk will guide them through a series of prompts, asking them to verify their personal information, confirm their appointment details, and even make any necessary payments.

This self-service approach eliminates the need for patients to wait in line to speak with a receptionist or staff member. Instead, they can complete the check-in process at their own pace, without feeling rushed or pressured.

Improved accuracy

Kiosks can help ensure that patient information is collected accurately and completely, reducing the risk of errors. When patients check in using a kiosk, they are prompted to enter their information directly into the system. This eliminates the need for staff to manually transcribe patient data from paper forms, which can be time-consuming and prone to errors.

With a kiosk, patients can take their time to carefully review and enter their personal details, such as contact information, insurance details, and medical history. The kiosk software can be programmed to require specific fields to be completed before allowing the patient to move forward, ensuring that all necessary information is captured.

By reducing the risk of human error and ensuring data completeness, patient check-in kiosks contribute to improved data quality and accuracy. This, in turn, can lead to better patient care, as healthcare providers have access to more reliable and up-to-date patient information when making treatment decisions.

Accurate patient data is crucial for billing and reimbursement purposes, as errors in patient information can lead to denied claims and lost revenue for healthcare organizations.

Enhanced privacy

Kiosks provide a private and secure way for patients to enter their personal information, without having to discuss sensitive details with staff members in a public waiting area. This enhanced privacy can improve the overall patient experience and increase their comfort level when providing necessary information.

With a check-in kiosk, patients can enter details like their contact and insurance information, reason for visit, and other health-related information in a private manner on their own. For many people, this type of self-service option feels more discreet and less intimidating.

In addition to the privacy benefits for patients, kiosks can also help healthcare organizations maintain HIPAA compliance by limiting the amount of protected health information that is verbally exchanged or submitted on a handwritten form.

Well-designed kiosk software will only display relevant questions on the screen at each step, so personal information is not needlessly shown on the kiosk screen. And when the patient has completed their check-in, the system can be configured to automatically log out after a period of inactivity to prevent the next patient from accessing the previous patient's data.

Of course, to fully protect patient privacy, kiosks must be implemented properly with security in mind. Kiosks should be located in areas where the screen is not easily visible to other patients, and the software should be designed with robust security controls like encryption and user authentication. But when these best practices are followed, patient check-in kiosks can be a powerful tool for enhancing privacy and security in the registration process.

Increased efficiency & cost savings

By automating the check-in process, kiosks can free up staff time to focus on more important tasks like patient care. Rather than spending time on repetitive data entry and paperwork, staff can be redeployed to higher-value activities that improve the patient experience and health outcomes.

For example, when staff no longer need to manually check in each patient, they have more time to:

  • Greet and guide patients who need extra assistance
  • Verify insurance details and collect payments to reduce denied claims
  • Answer patient questions about their visit or treatment plan
  • Prepare exam rooms and equipment between patients
  • Coordinate with providers to streamline patient flow
  • Attend training to expand skills and knowledge

Kiosks reduce the need to have dedicated front desk staff managing check-in, allowing providers to optimize their staffing model. This improved staff utilization translates into operational efficiencies and cost savings for the healthcare organization. These savings can be reinvested into patient programs, facility upgrades, or staff compensation.

Healthcare administrators can access analytics from the kiosk system to track metrics like average check-in time, patient arrival patterns, and no-show rates. These insights allow the organization to further optimize their staffing model and refine operational workflows.

Improved patient satisfaction

By providing a convenient and efficient check-in process, kiosks can significantly enhance the patient experience from the moment they enter the healthcare facility. Patients appreciate the ability to quickly and easily check themselves in without having to wait in long lines or deal with cumbersome paperwork.

With a self-service kiosk, patients can enter their personal information, verify their insurance details, and even make copayments at their own pace. They can review and update their data as needed, ensuring accuracy without feeling rushed or pressured. This sense of control and autonomy over the check-in process can greatly improve patient satisfaction.

A well-designed kiosk interface can make the check-in process intuitive and engaging. Large, easy-to-read text, simple navigation, and clear prompts guide patients through each step effortlessly. Multilingual support and accessibility features ensure that patients of all backgrounds and abilities can use the kiosks comfortably.

Kiosks can also offer additional conveniences, such as wayfinding assistance. After checking in, the kiosk can display a map or provide directions to guide the patient to the appropriate waiting area or exam room. This reduces confusion and stress, particularly for patients visiting a large or unfamiliar healthcare facility.

By reducing manual data entry and paperwork, kiosks minimize the risk of errors or delays that can frustrate patients. When patients can review and confirm their own information, they feel more confident that their data is accurate and up-to-date. This peace of mind contributes to a more satisfying experience.

Patient check-in kiosks also help reduce perceived wait times. Even if the actual wait time for the appointment remains the same, active participation in the check-in process can make the wait feel shorter and less tedious for patients. In certain settings, kiosks can even provide estimated wait times or queue position updates, keeping patients informed and setting clear expectations. This transparency helps patients feel valued and respected, as they can plan their time accordingly and don't feel left in the dark.

By streamlining the administrative aspects of the patient visit, kiosks allow staff to focus more on delivering attentive, personalized care. When staff are less burdened by repetitive data entry tasks, they can greet patients warmly, answer questions, and provide guidance as needed. This human touch, combined with the efficiency of the kiosks, creates a more positive overall experience.

In summary, patient check-in kiosks enhance the patient experience by providing convenience, efficiency, autonomy, and personalized care. By streamlining administrative tasks and allowing patients to take control of the check-in process, kiosks reduce stress, increase satisfaction, and set a positive tone for the entire healthcare visit.

What components make up a patient check-in kiosk?

By integrating the right mix of peripherals, healthcare organizations can optimize their patient check-in kiosks to efficiently support an automated check-in workflow. Typical components of a patient kiosk include:

Accessibility for Patient Check-in Kiosks

The Americans with Disabilities Act (ADA) requires that public accommodations, including healthcare facilities, provide equal access to services for individuals with disabilities. Failing to make kiosks accessible could result in legal action and fines.

Ensuring that patient check-in kiosks are accessible allows all patients, regardless of their abilities, to independently check in for their appointments. This promotes inclusivity and equal access to healthcare services.

Common affordances to ensure accessibility in patient check-in kiosks include:

  • Specific height and reach requirements with card readers, scanners, and other attached devices positioned at an accessible height, as well as ample space around the kiosk for wheelchair access and maneuverability
  • Adjustable height or tilt of the kiosk screen, camera, and interface for users in wheelchairs
  • Support for adjustable contrast, font size, and screen magnification for users with visual impairments
  • Text-to-speech output via a standard 3.5mm headphone jack or speakers for users with visual impairments, reading difficulties, or cognitive impairments to hear instructions and prompts
  • Tactile buttons with raised symbols or textures for users with visual impairments
  • Switch access or alternate input methods for users with limited motor skills or mobility
  • Multi-language support and clear, simple instructions for users with language barriers or cognitive impairments

By incorporating these types of accessibility features, healthcare facilities can ensure that their patient check-in kiosks are usable by all patients, regardless of their abilities. This not only helps to comply with ADA requirements but also demonstrates a commitment to inclusivity and patient-centered care.

When selecting a patient check-in kiosk system, it is essential to choose a vendor that prioritizes accessibility and can provide the necessary hardware and software to meet the needs of all users.

A wall mounted  patient check-in kiosk in a doctor's office lobby.

How to Set Up a Patient Check-in Kiosk

Planning ahead can help ensure a smooth and successful implementation of patient check-in kiosks. Here are some key steps to follow when considering a patient check-in kiosk project:

Find the right vendors

When evaluating patient check-in kiosk solutions, choosing an all-in-one package from a single vendor may seem appealing. However, healthcare organizations often find greater success and flexibility by selecting hardware and software components separately.

Working with independent hardware and software vendors allows you to choose the best solutions for your specific needs without being limited to a single vendor's proprietary offering. This approach lets you select hardware with the required features and capabilities while ensuring the software interface and functionality meet your expectations.

Engaging separate vendors for hardware and software also provides greater adaptability. If your needs change or expand over time, you can more easily update or replace individual components without overhauling the entire system, minimizing disruption and saving costs in the long run.

Furthermore, partnering directly with specialized vendors often leads to better support, service, and pricing. Hardware manufacturers focused solely on kiosks may offer volume discounts and more responsive assistance. Similarly, working directly with the software developer can result in quicker resolutions to any issues that arise.

By selecting hardware and software solutions independently, healthcare organizations can create a patient check-in kiosk system tailored to their unique requirements while benefiting from improved flexibility, support, and cost-effectiveness over the life of the project.

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A man and woman colaborating on a patient check-in kiosk project.
A physician's office lobby that would be a good location for patient check-in kiosks.

Choose the best locations

When deciding where to place patient check-in kiosks, it's crucial to select locations that are highly visible and easily accessible to patients upon entering the facility. Typically, the best spots are in lobbies, near entrances, or along the main paths patients take when arriving for appointments.

Consider the natural flow of foot traffic in your facility. Are there certain entrances that tend to be busier than others? You may want to place more kiosks near these high-traffic areas to prevent bottlenecks during peak times. On the other hand, if you have entrances that are usually unstaffed, positioning a check-in kiosk there can help guide patients and reduce confusion.

It's important to strike a balance between making the kiosks prominent and avoiding disruptions to the normal flow of patient movement. Kiosks should be easy to spot and approach, but not placed in a way that obstructs pathways or causes congestion.

In addition to visibility and accessibility, there are several other factors to consider when choosing kiosk locations:

  • Space: Ensure there is enough room around the kiosk for patients to comfortably approach and use the device, including space for wheelchairs to maneuver.
  • Power and Internet: Choose locations with reliable electrical outlets and a strong Wi-Fi signal or Ethernet connection to ensure the kiosks can operate consistently.
  • Privacy: While kiosks should be visible, they should also provide some level of privacy for patients entering personal information. Avoid placing kiosks too close to seating areas or other places where others might easily overhear or see the screen.

By thoughtfully selecting kiosk locations, healthcare facilities can encourage adoption and ensure a smooth, efficient check-in process.

Train your team

Properly training staff is essential for a successful rollout of patient check-in kiosks. While the self-service nature of these systems can significantly reduce the time staff spend on repetitive check-in tasks, freeing them up for more meaningful patient interactions and other duties, employees still play a crucial role in ensuring the kiosks operate smoothly.

Prior to deployment, staff should receive comprehensive training on various aspects of the check-in kiosks. This includes understanding how the system works from both a patient and staff perspective, learning about regular maintenance requirements, and knowing how to troubleshoot common issues that may arise.

Employees should also be trained on how to assist patients who might need extra help using the kiosks. This could include elderly patients, those with disabilities, or individuals who are less comfortable with technology. By providing patient and empathetic support, staff can ensure that all patients have a positive experience with the check-in process, regardless of their familiarity with the kiosks.

Well-trained staff can proactively identify potential problems with the kiosks and quickly resolve them, minimizing disruptions to the check-in process. They can also gather valuable feedback from patients on their experience using the kiosks, which can inform future improvements to the system.

Furthermore, as staff observe how patients interact with the kiosks on a daily basis, they can offer unique insights and suggestions for optimizing the placement, design, or functionality of the kiosks to better serve the needs of their specific patient population.

Investing in thorough staff training not only ensures the smooth operation of patient check-in kiosks but also empowers employees to take an active role in continuously enhancing the patient experience.

Close up of several employees sitting together for training.
A black screen showing computer code.

Secure your visitors’ privacy

Protecting patient privacy should be a top priority when implementing check-in kiosks, as these systems collect sensitive personal and medical information. To safeguard this data, both the software and hardware components must incorporate robust security measures.

On the software side, encryption is crucial for preventing unauthorized access to patient information. By encrypting data both at rest and in transit, healthcare organizations can significantly reduce the risk of data breaches or interception by malicious actors. Additionally, granular access controls ensure that only authorized staff members can view or modify patient data, further enhancing security.

Hardware security is equally important. Kiosks should be designed with tamper-resistant features, such as secure enclosures and restricted access to ports or peripheral connections. This physical security helps prevent unauthorized individuals from accessing the system's internal components or installing malicious devices.

Compliance with relevant privacy regulations is another critical consideration. In the United States, patient check-in kiosks must adhere to the Health Insurance Portability and Accountability Act (HIPAA), which sets strict standards for the protection of patient data. Kiosks that collect biometric information or use facial recognition may also be subject to additional state or local privacy laws, such as the Illinois Biometric Information Privacy Act (BIPA) or the California Consumer Privacy Act (CCPA).

To ensure compliance and avoid legal complications, healthcare organizations should work with kiosk vendors who have a deep understanding of these privacy regulations and can provide solutions that meet the required standards. Regular security audits and updates are also essential for maintaining the integrity of the system over time.

By prioritizing privacy and security in both the software and hardware components of patient check-in kiosks, healthcare organizations can protect sensitive patient data, comply with relevant regulations, and foster trust in the technology among patients and staff alike.

Identifying the best patient check-in kiosk software

When evaluating check-in software for your healthcare kiosk project, prioritize systems that are intuitive for patients to use while also being easy for your team to set up, customize, and maintain.

Consider the following key factors when making your decision:

Patient Check-In Experience

An engaging, efficient check-in process is crucial for project success:

  • Is the interface user-friendly and intuitive?
  • Can the system recognize and auto-fill information for returning patients?
  • Does it support identity verification and patient photo capture?
  • Is the interface fully accessible for users with disabilities?
  • Are multilingual check-in options available?
  • What operating systems does this software support?
  • Are there specific hardware requirements to be aware of?

EHR Integration

To maximize efficiency and data accuracy, your check-in software should seamlessly integrate with your organization's electronic health record (EHR) system:

  • Which EHR systems are supported/compatible?
  • What types of data can be automatically synced between systems?
  • How much configuration is required to establish the integration?
  • Are there any limitations on data field mapping or synchronization frequency?
  • Are electronically signed consent forms, HIPAA agreements, or other documents automatically associated with the patient's record?

Staff Dashboard

An intuitive dashboard is essential for your team to access and manage patient information:

  • Can staff manually check in patients who may have missed the kiosk or need assistance?
  • Does the software allow staff to easily add or modify appointments from the dashboard?
  • Is it possible to update patient information, insurance details, or appointment notes from the dashboard?
  • Does the software provide an overview of all checked-in patients, their wait times, and their locations within the facility?
  • Can the dashboard display relevant patient information (e.g., reason for visit, medical alerts) to help staff prepare?
  • Does the system allow for easy collaboration between front desk staff and clinical teams?
  • Can staff generate reports from the dashboard to analyze patient flow, wait times, and other key metrics?


Automated notifications can streamline communication between staff and improve the patient experience:

  • Can the system send real-time notifications via email, SMS, or mobile app when a patient checks in?
  • Are there options to customize notification rules based on appointment type, provider, or location?
  • Is it possible to configure custom notifications for specific scenarios, such as high-priority patients or those requiring interpreter services?
  • Can staff notify patients via the system, such as sending wait time updates or instructions?

Data Security & Privacy

Robust security and privacy measures are non-negotiable when handling sensitive patient data:

  • Is patient data encrypted, both at rest and in transit?
  • Where and how is patient data stored?
  • What user access controls are in place to restrict who can view and edit patient information?
  • What special restrictions are in place for administrator accounts?
  • How does the software ensure compliance with HIPAA and other relevant healthcare data privacy regulations?
  • What are the vendor's policies on sharing patient data with third parties or using it for secondary purposes like research or marketing?

Onboarding & Support

Reliable onboarding and ongoing support are key to a smooth deployment:

  • What does the typical onboarding process and timeline look like?
  • Is documentation or a knowledge base available?
  • How can the support team be reached and what are their hours?
  • Do you offer response time SLAs?
  • Are on-site support options available if needed?

Pricing & Contract Terms

Transparent, value-driven pricing should be a top priority:

  • How is pricing structured? Are there upfront costs, recurring fees, or a combination of both?
  • Is pricing based on the number of kiosks or locations?
  • Do you charge per-user license fees for staff to access the check-in dashboard and admin features? If so, what is the cost per license?
  • Are there any additional fees I should be aware of, like implementation or setup fees, onboarding or training costs, and/or ongoing maintenance or support charges?
  • Are volume discounts available?

System Reliability & Maintenance

Consistent system availability is critical for uninterrupted patient care:

  • Is this a hosted solution or am I responsible for provisioning and maintaining my own servers?
  • Should I expect any system downtime or maintenance periods?
  • Do you offer uptime guarantees?
  • How often do you update the software?
  • Are updates pushed automatically or do I have to opt in?
  • What is the process for deploying updates?
  • Do you publish a changelog documenting software updates?

Additional Features to Consider

Beyond the core functionality discussed above, patient check-in software may offer valuable add-ons like:

  • Health screening and touchless temperature scanning
  • Queue management and notifications
  • Staff tracking and emergency mustering
  • Document and waiver signature capture
  • Multi-location management capabilities
  • Biometric identification options
  • Built-in visitor analytics and reporting

By methodically evaluating patient check-in software against these criteria, you can identify the optimal solution to power an efficient, secure, and user-friendly kiosk experience.

Recommended Software Solutions

Epic Welcome logo

Epic Welcome is a comprehensive patient check-in solution that seamlessly integrates with the Epic EHR system. It offers customizable kiosk interfaces, multilingual support, and robust accessibility features. The software provides real-time notifications, queue management, and a user-friendly staff dashboard for efficient patient flow management.

Compatible with:

Patient Check-in Solution for Epic EHR

Yosi Health logo

Yosi Health is an award winning patient intake solution helping busy practices boost patient engagement, reduce staff burnout, and generate additional revenue. By getting patients to book appointments online, check-in, and pay for their appointment prior to their visit, Yosi generates 10x-15x ROI.

On average, practices powered by Yosi see:

  • 20% additional revenue
  • 45% reduction in no-shows
  • 50% reduction in wait times

Yosi was ranked 2024 Best in KLAS® Patient Intake Solution. Yosi offers medical practices a fully customizable solution to meet their needs, high patient engagement & adoption as a result of consumer grade experience it delivers and comes bi-directionally integrated with leading EMR vendors.

Compatible with:

Patient Check-in Solution for AdvancedMD EHR Patient Check-in Solution for AllScripts EHR Patient Check-in Solution for Athena Health EHR Patient Check-in Solution for Cerner EHR Patient Check-in Solution for Elation EHR Patient Check-in Solution for EPIC EHR Patient Check-in Solution for MicroMD EHR

Identifying the best patient check-in kiosk hardware

Choosing the right hardware for your patient check-in kiosks is critical for reliability, security, and ease of maintenance. Key considerations and questions for vendors include:

Patient Experience

A check-in kiosk must clearly communicate its purpose and be designed to accommodate a variety of users to provide an optimal patient experience:

  • What types of branding and signage options are available to clearly indicate that patients should check in at the kiosk?
  • Is the kiosk hardware adjustable or designed to accommodate patients of varying heights and abilities?
  • Does the kiosk hardware meet current ADA accessibility requirements?
  • Are the kiosk enclosures stable and sturdy enough to prevent tipping or wobbling during use?
  • Will the kiosk hardware represent my healthcare organization in a professional manner?

Security & Durability

Patient check-in kiosks require robust security and durability to protect sensitive data, deter tampering, and withstand regular cleaning and sanitization:

  • How is the tablet or touchscreen device secured within the enclosure?
  • Does the kiosk adequately protect the power supply and cables from being accidentally disconnected?
  • Are integrated peripherals like cameras and scanners secured to prevent theft or tampering?
  • Are tablet ports and other connection points concealed to prevent unauthorized access to the operating system or software?
  • Can the kiosk enclosure be bolted to the floor or otherwise secured if needed?

Design & Manufacturing

When evaluating hardware for a patient check-in kiosk project, understanding the manufacturer's design and production processes can help you make informed decisions about which vendor to trust with your project's success:

  • Who designs and manufactures the check-in kiosk hardware?
  • Where are the kiosk components and enclosures produced?
  • What materials are used in the construction of the kiosks? Are they durable enough to withstand heavy use in a healthcare setting?
  • How does the vendor test and validate their kiosk designs?
  • Are custom design services available for unique integration requirements or peripheral needs?

Functionality & Compatibility

Unless you are developing a software solution from scratch, your choice of patient check-in software will often dictate certain hardware requirements:

  • Is the kiosk hardware compatible with the tablet or touchscreen needed to run your selected check-in software?
  • Does the kiosk allow access to the integrated camera for patient photos or identity verification if required?
  • Can the necessary peripherals, such as payment devices and scanners, be integrated into the kiosk?
  • Is the kiosk enclosure designed to allow for optimal WiFi or Bluetooth connectivity?

Installation, Maintenance & Support

Installing and maintaining check-in kiosks should be as simple and hassle-free as possible. Partnering with an experienced vendor with a proven track record of designing and supporting healthcare check-in solutions is key to your project's long-term success:

  • How easy is the kiosk to assemble and install? Can it be shipped fully assembled if needed?
  • What is the typical lead time for delivery of the kiosks once an order is placed?
  • Is it possible to have your own tablets, card readers, or scanners integrated prior to shipping?
  • What ongoing maintenance is required to keep the kiosks functioning properly?
  • Can individual components be updated or replaced without needing to replace the entire kiosk?
  • Are the branding graphics and signage easy to update if needed?
  • What is the warranty coverage for the kiosk hardware?
  • How can your team access vendor support if any issues arise?

By carefully evaluating patient check-in kiosk hardware with these factors in mind, you can select a solution that delivers an outstanding patient experience, robust security, and long-term reliability.

Kiosk Group logo

We wow our partners through service, innovation, and flexibility.

Kiosk Group specializes in creating robust, user-friendly patient check-in solutions designed to withstand the rigors of daily use in healthcare settings. Our team leverages years of experience and customer feedback to develop kiosks that prioritize seamless integration, low maintenance costs, and long-term reliability.

We’ve worked on self-service patient check-in projects for a variety of healthcare organizations, both big and small, including:

Patient Check-in Provider for Clay County Public Health Center Patient Check-in Provider for Duke Health Equitas Health Kiosk Patient Check-in Provider for Evara Health Patient Check-in Provider for Mercy Health Patient Check-in Provider for Prism Health North Texas Patient Check-in Provider for Rosecrance Patient Check-in Provider for SSM Health Patient Check-in Provider for St Lukes University Health Network Patient Check-in Provider for University of Maryland Medical System Patient Check-in Provider for UT Southwestern Medical Center

We understand that every healthcare organization has unique needs, which is why our modular kiosk solutions are designed to be compatible with a wide range of tablets and touchscreens, peripherals (such as payment devices, scanners, and ID capture trays), and existing patient check-in software, including Epic Welcome and Yosi Health. This flexibility ensures that our kiosks can be tailored to meet your specific requirements without compromising on functionality or performance.

Security and durability are paramount in healthcare environments, and our hardware solutions are built with these priorities in mind. Each kiosk features a heavy-duty thermoplastic enclosure that keeps your tablet or screen safe from damage, while a counter-balanced steel base provides stability and prevents tipping, creating a secure and reliable platform for patient interaction. Staff can easily access the tablet for maintenance via keyed access, minimizing downtime and ensuring smooth operation.

To enhance your brand presence and provide clear guidance to visitors, our professional print lab produces high-quality graphics and signage for your kiosks. These visual elements reinforce your brand identity while prominently displaying instructions for patients to sign in before proceeding.

At Kiosk Group, accessibility is a core value. We firmly believe that everyone should be able to use our kiosks with ease, regardless of their abilities. That's why all of our designs meet the height and reach standards set forth in the latest Americans with Disabilities Act. Our modular approach means that we can also incorporate a variety of assistive devices and features to make sure your kiosks are accessible to every visitor.

We stand behind the quality and durability of our products with a comprehensive 5-year warranty and complimentary support services. Our dedicated team is ready to assist you with any installation or technical challenges that may arise, ensuring a smooth deployment and long-term success of your patient check-in kiosk project.

Need help with your next project?

With over 30 years of experience designing interactive kiosks, we know what works. We’ve developed solutions for hundreds of interpretive exhibits, transactional kiosks, sales exhibits, and training programs.

We’re ready to start a conversation about your specific needs and how working with Kiosk Group can set your project up for success.