Legal - Hardware
Hardware Legal
Contents
Purchases & Returns
Order acceptance by Kiosk Group will be deemed acceptance of these Terms and Conditions by the customer in lieu of a signature.
All taxes, duties, fees, assessments, or other charges of any kind imposed by any federal, state, municipal or other governmental authority which Kiosk Group, Inc. (KGI) is required to collect or pay with respect to the provision, production, sale or shipment of the Products or Services shall be the responsibility of Buyer. Buyer agrees to pay all such taxes and further agrees to reimburse Kiosk Group, Inc. for any such payments made by Kiosk Group, Inc. Buyer hereby affirms that if they are purchasing for resale and/or are otherwise exempt from sales tax, they shall provide Kiosk Group, Inc. with acceptable tax exemption certificate(s) in advance of purchase.
Returns
Kiosk Group, Inc. stands behind the quality of everything we sell. In addition to our standard warranty, we offer a 30-day return policy to ensure that you’re happy with your new kiosk purchase subject to EXCLUSIONS identified below.
If you feel the need to return a product, just contact us at hardware-support@kioskgroup.com within 30 days of delivery to verify the return. We’ll issue a Return Material Authorization number (RMA) and you can ship the item in question back to us.
Refund Policy
All returned products are subject to a 15% restocking fee unless otherwise stated. We review each return individually once it is received and reserve the right to charge a higher restocking fee based on the condition of the product when it arrives at our warehouse.
If we send you a replacement item, we must receive the original item at our warehouse within 30 days of your return initiation. Otherwise, we will charge you the full price for the replacement item.
Refunds are processed upon receipt of the product and do not include shipping & handling costs. If the return is a result of our error, we will refund the full cost of the product as well as shipping & handling charges within 30 days of receipt and our inspection and approval of the returned product.
Exclusions
Special orders are not eligible for return. This includes products that have been customized (including custom graphics, powder coating, and any other custom modifications) or orders totaling $5,000 or more.
If a product is returned in a condition where refinishing and/or resale is not possible, the return will not be processed and, depending on your preference, the product will either be returned to you at your cost or disposed of. We recommend carefully repacking the original packaging and ensuring the package as we cannot be held responsible for damage that occurs in transit.
Damage During Shipment
If your product was damaged during shipment to you, you are responsible for reporting your damage claim within 48 hours of receipt of the product. To receive a refund or a replacement product, you must provide photos showing the damage to both packaging and product and keep all packaging until we inform you that it can be discarded. Please email all pertinent information to hardware-support@kioskgroup.com.
Change Order Fees
Once an order has been confirmed by Kiosk Group, Inc. and procurement and production have commenced, Kiosk Group reserves the right to assess a change order fee of not less than $150. Kiosk Group considers changes to confirmed orders as those including, but not limited to: Altering the enclosure size, orientation, or material, Quantity reductions Peripheral, component or electronics changes Color or other modification to graphics Assembly or configuration of kiosk Shipping destinations
Approval of Graphics
When a sale includes printing of a customer-submitted graphic design (i.e. enclosure, backdrop panel, body), the customer is required to provide such graphic within 30 days of order acceptance by Kiosk Group. When Kiosk Group is requested to provide graphic design as a service, customers must approve or request changes to the design no later than 30 days after submission to the customer. In the event approval is not provided within the timeframe required, Kiosk Group reserves the right to ship the kiosk without graphics and the customer can elect to have graphics completed at a print shop on their own. No refund will be provided in this event.
Warranty
Unless where otherwise noted, all KGI-manufactured products are covered by a full five-year return-to-manufacturer warranty. No warranties, expressed or implied, will apply after the warranty period.
Special Conditions
This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse, or misuse, operating outside of prescribed environments, and problems arising from faulty installation, or the integration of products not supplied by KGI. KGI will not be liable in any way for accidental damage, physical damage, vandalism, theft, software or operator error arising from the use of their products. Software-related faults are not covered by this warranty.
Third Party Component Warranty
Unless otherwise noted, all KGI manufactured products are covered by a standard 5-year return-to-manufacturer warranty. Any third-party components supplied by KGI such as scanners, printers, etc. carry a one-year warranty only with support provided by the original manufacturer. Battery systems, uninterruptible power supplies, and tablets carry the manufacturer's warranty & support only. No warranties, expressed or implied, will apply after the warranty period.
Return-To-Depot Repair or Replacement Policy
To be eligible for warranty service, you must report any faulty product to the support team at hardware-support@kioskgroup.com Once reported, the KGI support team will issue a return-to-manufacturer authorization (RMA) number. Where possible, KGI will replace the faulty goods in a prompt manner. However, some goods cannot be replaced and will be sent back to the OEM (Original Equipment Manufacturer) for repair under the manufacturer's warranty. Note that the timing for the replacement of OEM items is subject to OEM availability. We recommend purchasing spares for any critical components so that kiosks can be serviced as soon as possible. If the part received is found to be in satisfactory working order, the part will be returned to the customer at the customer's expense or disposed of at the customer's request.
Other Hardware Sales Terms
Storage
KGI may offer to store your kiosk products for up to 30 days after completion at no additional charge, however, any remaining balances due must be paid in full. After the 30 days post completion, a $30 per unit, per month fee may be assessed and billed monthly in advance.
International Shipments, Custom Duties, Taxes, and Fees
Kiosk Group is a Free On Board (FOB), freight collect, shipper and as such, the cost incurred for shipments are the responsibility of the BUYER. Shipments outside the USA may incur customs fees depending upon destination country. The fee may vary depending upon order value, country limits, state, or province tax rates. Kiosk Group considers the BUYER as the importer of record. As such, the buyer is responsible for paying all customs duty and tax upon arrival or at the border of the destination country. Kiosk Group is not responsible for paying any duties and taxes imposed by the destination country.
Payment Terms
Net 30 payment terms may be offered subject to credit approval and based on receipt of a purchase order and project size/delivery schedule requirements. Net Payment terms must be approved by the Director of Sales.
ADA Compliance
You maintain responsibility for determining if adherence to the Americans with Disabilities Act (ADA) is applicable and/or required for your project and, if so, installing your kiosks in a manner compatible with ADA guidelines. For more information on ADA guidelines, please visit https://www.ada.gov.