Legal - Hardware
Kiosk Group, Inc. (KGI) offers a standard warranty option with the purchase of any enclosure, peripheral, accessory or branding, except where explicitly noted.
This warranty covers all kiosk enclosures, peripherals, accessories and branding purchased from KGI except as listed below, or as specifically noted on your quotation or invoice.
Warranty & Support Period
Unless otherwise noted, all KGI manufactured products are covered by a standard 5-year return-to-manufacturer warranty. Any third-party components supplied by KGI such as scanners, printers, etc. carry a one-year warranty only with support provided by the original manufacturer. Battery systems, uninterruptible power supplies, and tablets carry the manufacturer's warranty & support only. No warranties, expressed or implied, will apply after the warranty period.
This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribed environments, and problems arising from integration of products not supplied by KGI.
KGI will not be liable in any way for accidental damage, physical damage, vandalism, theft, software or operator error arising from the use of their products.
Software related faults are not covered by this warranty.
Repair or Replacement Policy
Faulty goods returned will be repaired or replaced depending on the manufacturer's policies. Where possible, KGI will replace the faulty goods in a prompt manner. However some goods cannot be replaced and will be sent back to the manufacturer for repair or replacement under the manufacturer's warranty.
Note that the process of return and replacement may take weeks if replacement items are back-ordered from the manufacturer. We advise our customers to purchase spares of any critical components so that their kiosks can be serviced as soon as possible.
If the part is found to be in satisfactory working order, the part will be returned to the customer at the customer's expense or disposed of at the customer's request.
Return-To-Depot Repair or Replacement Policy
To be eligible for warranty service, you must report any faulty product to the support team at firstname.lastname@example.org. Once reported, the KGI support team will issue a return-to-manufacturer authorization (RMA) number. Where possible, KGI will replace the faulty goods in a prompt manner. However, some goods cannot be replaced and will be sent back to the manufacturer for repair under the manufacturer's warranty. Note that this process may take up to 45 days if items are back-ordered from the manufacturer. We recommend purchasing spares of any critical components so that kiosks can be serviced as soon as possible. If the part received is found to be in satisfactory working order, the part will be returned to the customer at the customer's expense or disposed of at the customer's request.
Kiosk Group, Inc. (KGI) stands behind the quality of everything we sell. In addition to our standard warranty, we offer a 30-day, no hassle return policy to ensure that you’re happy with your new kiosk purchase.
If you feel the need to return a product, just contact us within 30 days of delivery to verify the return. We’ll issue a Return Authorization Number and you can ship the item in question back to us.
All returned products are subject to a 15% restocking fee unless otherwise stated. We review each return individually once it is received and reserve the right to charge a higher restocking fee based on the condition of the product when it arrives at our warehouse if additional refinishing is required to return the product to a resalable condition.
If we send you a replacement item, we must receive the original item at our warehouse within 30 days of your return initiation. Otherwise, we will charge you full price for the replacement item.
Refunds are processed upon receipt of the product and do not include shipping & handling costs. If the return is a result of our error, we will refund the full cost of the product, as well as shipping & handling charges.
Special orders are not eligible for return. This includes products that have been customized (including custom graphics, powdercoating, and any other custom modifications) or orders totalling $25,000 or more.
If a product is returned in a condition where refinishing and/or resale is not possible, the return will not be processed and, depending on your preference, the product will either be returned to you at your cost or disposed of. We recommend carefully repacking in the original packaging and insuring the package as we cannot be held responsible for damage that occurs in transit.
Damage During Shipment
If your product was damaged during shipment to you, you are responsible for reporting your damage claim within 48 hours of receipt of the product. In order to receive a refund or a replacement product, you must provide photos showing the damage to both packaging and product and keep all packaging until we inform you that it can be discarded.
Hardware Sales Terms
Kiosk Group, Inc. (KGI) is happy to store your kiosk products for up to 30 days after completion at no additional charge, provided all products are packaged/boxed for storage protection. After 30 days any remaining balances due must be paid in full and a $30 per unit, per month fee will be assessed and billed monthly in advance.
Payment terms are stated at the top of your quotation or invoice. Net 30 payment terms may be offered based on receipt of a purchase order upon credit approval and project size/delivery schedule requirements. Work will not commence prior to order confirmation.
You maintain responsibility for determining if adherence to the Americans with Disabilities Act (ADA) is applicable and/or required for your project and, if so, installing your kiosks in a manner compatible with ADA guidelines. For more information on ADA guidelines, please visit https://www.ada.gov.