In last week’s post, we mentioned some of the benefits of self-serve kiosks ranging from operational efficiencies to an improved bottom-line.
Throughout the month of January, we will do a deeper dive focusing on one particular benefit per week-- hopefully with the outcome of relating how this could help your company.
So, let’s get started. This week our focus is on how self-serve kiosks can positively impact your most valuable resource…human capital.
Now hundreds, if not thousands of businesses, across various industries are automating processes such as visitor check-in, order-taking, patient, or student registration with the use of a self-serve kiosk.
So, you may ask, how does this benefit the employee who used to do that job?
It's no secret that many businesses are struggling with labor shortages. This means fewer are doing more.
This is critically evident when you have limited staff during peak business hours. Not only do you have frustrated customers who have to wait but think of the stress on the employee who has to repeatedly attend to a customer who has been waiting in line for 20-30 minutes.
While it’s true having multiple kiosks will reduce wait times, having another set of hands in the form of a self-serve kiosk can really take the pressure off the employees taking an order. It also does wonders for your customer satisfaction by the way.
Another benefit to employees can be found where kiosks handle the mundane tasks such as check-in or order-taking.
Using a kiosk provides a business with the opportunity to dedicate staff to more meaningful and rewarding tasks. This can provide an opportunity for an employee to learn new skills, expand their areas of expertise and potentially even embark on a new, more rewarding career path.
Increased job satisfaction often translates into employee retention. It’s a win-win for the company and the employees.
These are just a few examples of how kiosks can benefit your workforce. With labor in high demand, it’s important to factor this into your assessment of automating your business with a self-serve kiosk.
In the upcoming weeks, we’ll explore the many other advantages of self-serve kiosks.