CheckPoint Kiosk FAQ

CheckPoint FAQ

General

CheckPoint Kiosk is a non-thermal camera, health screening kiosk that allows you to easily screen employees and visitors with a simple set of health questions. Questions and requirements for masking are based on current United States Center for Disease Control (CDC) recommendations. 

After screening, a date-stamped badge is printed for easy identification within your facility.

No. CheckPoint does not include thermal temperature screening and instead asks the user a series of questions to determine their risk level. Since thermal cameras have not been proven completely reliable and many infected people are asymptomatic, the CheckPoint kiosk depends on screening questions based on current CDC recommendations and guidelines.

No, CheckPoint does not track or store any identifying information about the individual being screened.  US law tightly regulates how health data is stored and managed. While emergency exceptions have been carved out during the pandemic, these exceptions are not clearly defined and can expose a business to significant liability.

Yes, CheckPoint is currently available in English with the option to also view the question flow in Spanish enabled by default.  Other languages can be supported by opting for a custom version of CheckPoint – see Customization below.

Yes, CheckPoint can be used to screen visitors coming into a healthcare facility or school. Questions and requirements for isolation, masking, and social distancing are based on CDC recommendations for the public.

CheckPoint supports configuring either the CDC’s new COVID-19 Community Level or the previous Community Transmission Rate benchmark depending on which is the best fit for your facility. Setting the community transmission rate to substantial or high will require everyone who passes screening to mask.

Different CDC recommendations may apply to healthcare workers; depending on your facility’s requirements, a custom version of CheckPoint may be required– see 'Customization' below.

No. CheckPoint kiosks are designed for indoor use and are not weather-proof.

How CheckPoint Works

Anyone coming into your building is instructed to stop for screening by the large graphic panel mounted on the rear of the kiosk. We recommend placing a kiosk close to each entrance in a position where it cannot be missed.

The following is provided as a summary of criteria that affect the outcome of screening - please refer to the actual question flow for clarification if needed.  

 

Any individual with one or more of the following will fail screening:  

• fever above 100.4° F or use of any medicine to reduce a fever in the past 24 hours OR 

• new COVID-related symptoms in the past 5 days (past 20 days or based on infectious disease specialist and/or healthcare provider clearance for individuals with immunocompromise or recent history of severe COVID-19) OR 

• new COVID-related symptoms in the past 6-10 days without improvement in symptoms (other than possible loss of taste and/or smell) (past 20 days for individuals with immunocompromise or recent history of severe COVID-19) OR 

• indication of moderate illness from COVID-19, specifically new symptoms that affect the lungs like shortness of breath or difficulty breathing, in the past 10 days OR 

• positive test result in the past 5 days OR  

• close contact exposure event in past 5 days + not up-to-date on COVID-19 vaccinations + no confirmed viral test for COVID-19 in past 90 days

 

Any individual not meeting the criteria to fail screening above along with one or more of the following will be required to agree to mask and socially distance in a facility:   

• new COVID-related symptoms in the past 6-10 days with improvement in symptoms OR  

• positive test result in the past 10 days OR 

• close contact exposure event in past 10 days OR 

• if basis for masking is COVID-19 Community Level (recommended for most public settings), in an area where COVID-19 Community Level is high OR    

•  if basis for masking is community transmission rate (recommended for healthcare facilities), in an area where community transmission rate is substantial or high 

 

Any individual not meeting one or more of the criteria above will be allowed to enter the facility without a mask requirement. 

Note that if masking and social distancing is preferred for all individuals entering a facility that the level of community transmission can be set to substantial or high in the app’s settings.  

CheckPoint asks a series of questions that can include positive test result, presence of fever, symptoms, and immunocompromise, possible exposure, vaccination status, and community level and/or transmission rate in your area.  

A current set of questions can be provided on request. Questions are based on the current Center for Disease Control (CDC) recommendations for health screening and discontinuance of isolation for individuals showing symptoms, as well as those for vaccinated individuals.   

In line with current CDC recommendations, CheckPoint requires visitors to mask and practice social distancing within a facility based on specific criteria.

Yes. We are monitoring the CDC’s website and will update questions and masking requirements for standard versions of CheckPoint automatically when their recommendations change.

Initial screening generally takes two to three minutes. As employees and visitors become more familiar with the questions, the time required can decrease significantly. 

After successful screening, a date-stamped badge is printed with the day of the week, date, and time in large text.  Everyone in your facility must wear a badge with the current day clearly showing at all times.

A label is printed with instructions telling the person what they should do next. The text shown and printed on failure to pass screening can be customized separately for visitors and employees for each individual kiosk and updated from within the app’s settings.

Customization

Yes. The text shown and printed can be customized separately for visitors and employees for each individual kiosk and updated from within the app’s settings, allowing you to provide specific instructions for different audiences and locations. 

Yes, we can provide a quote for changes requested based on Kiosk Group’s current rate for HTML development.

The customer is responsible for providing any changes to question flow or masking requirements to determine an estimate for the initial scope of work. This is only an estimate and work will be charged at an hourly rate as completed. If work is to exceed this estimate due to changes in scope or other customer delays, the software team at Kiosk Group will reach out to the customer to confirm additional time requirements prior to work commencing. If work is completed in less than estimated, a refund will be issued for the balance remaining.

Prior to programming commencing, the team at Kiosk Group will provide a custom question flow for customer review and approval based on the changes requested in the initial scope of work.

As the content for custom versions of CheckPoint is determined by the customer, content will NOT automatically be updated based on changes to CDC guidance. The requirement to maintain an active CheckPoint subscription & associated subscription fees will not change.

Any future changes to screening questions or masking requirements must be requested by the customer in writing and will be quoted and completed with a two hour minimum per request.

Custom graphics for the rear panel are available for an additional charge. 

Specifications

You will most likely need a kiosk for every entrance into your facility. If you have a high volume of employees or visitors entering at a single time, you may want to consider additional kiosks to expedite screening and encourage social distancing. 

You may choose to limit alternate entrances while running screening and instruct people coming into your facility to use one or more primary entrances. If you need a way to direct individuals to these entrances, we offer custom printed signage as an optional add-on.

The CheckPoint kiosk includes:

• Roo printer kiosk - steel enclosure with durable silver powder coat paint finish; rear keyed-lock access for full-front printer label replenishment.

• Leased 10.2-inch iPad (2021) with 1 year subscription of CheckPoint software installed & preconfigured

• Tablet enclosure with black textured ABS construction for easy cleaning & secure lock located beneath enclosure for easy removal if needed

• Thermal label printer - options include Brother QL-820NWB, Bixolon SRP-S300, or Star Micronics TSP743II (requires extended lead time of 6-8 weeks)

• High-visibility signage with easy-to-understand instructions

• Sanitizer pump bottle for hand sanitizer gel or liquid

• Disposal bin for printed label backing

• Roll of label stock

• Power strip for standard power outlet

• Set-up guide with instructions & hardware kit

• Packaging with pallet & shipping within the continental US 

The 10.2-inch iPad with Retina display, 64 GB of storage, and WiFi is included as a separate one-year lease with options to renew leasing if continuing to use CheckPoint or buy out at the end of use for a $1 payment. While this is structured as a lease, you are under no obligation to return the tablet to Kiosk Group. 

The CheckPoint software is included as a separate annual subscription and requires the iPad to be leased from Kiosk Group for installation and use.  Additional incentives are available for two year subscriptions.

Additional coverage for the printer and tablet are available as optional add-ons - see Support below for details.

The CheckPoint kiosk is 16.5 inches wide by 16 inches deep by 74 inches tall, which includes the graphic panel on the rear of the kiosk.

Brother QL-820NWB: Printed badges are ~3.25 x 2.5 inches with standard label backing. Label stock comes as a continuous roll with approximately 350 labels per roll. Printer connects via Bluetooth. As the Brother printer supports full-cut only, it requires the Roo Plus kiosk body design. Labels are printed and ejected into a ticket catch on the front of the kiosk.

Bixolon SRP-S300TXOBIK: Printed badges are ~3 x 2.25 inches on specialty linerless label stock. Label stock comes as a continuous roll with approximately 850 labels per roll. Printer connects via Bluetooth. As the Bixolon printer supports partial-cut, it uses the standard Roo printer kiosk body. Labels come out the front slot in the kiosk body.

Star Micronics TSP743II:  Printed badges are ~3 x 2 inches with standard label backing. Label stock comes on a roll with backing media and 900 labels per roll. Printer connects via Bluetooth. As the Star printer supports partial cut, it uses our standard Roo printer kiosk body. Labels come out the front slot in the kiosk body.

Purchasing

Contact us at hardware-sales@kioskgroup.com to start the process.  We’ll walk you through available options and then send a complete quote outlining all of the solution details, pricing and tax. You can accept and pay online or pay via ACH (with bank information provided upon request).

CheckPoint kiosk starts at $3895 with quotes available on request. Please contact us at hardware-sales@kioskgroup.com.

Discounts are available for single purchase orders over 25 units. Please contact hardware-sales@kioskgroup.com for volume pricing incentives.

Do you offer financing?

Yes, financing is  available for CheckPoint. Rates start at $349 per month per unit for a one-year term based on credit score/approvals.   Please contact  hardware-sales@kioskgroup.com for more information.

The CheckPoint kiosk comes with software pre-installed and ready to go out of the box.

To provision and manage the iPad tablet, we use Apple’s Device Enrollment Program (DEP) and mobile device management software. In addition, the CheckPoint app is distributed as a Custom B2B app through Apple Business Manager (ABM).  Apple’s terms for these programs clearly state that Kiosk Group must retain ownership of the iPad while it is enrolled in our DEP or has the CheckPoint app installed.

If you want to continue to use CheckPoint screening, you will need to renew the existing iPad lease and software subscription.

Otherwise, at the end of the lease period or when you choose to no longer use the CheckPoint screening, you can return the iPad or buy out the lease for a $1 payment. 

After the buyout, the iPad will be released from Kiosk Group’s Device Enrollment Program account, wiped remotely to remove the Checkpoint software and mobile device management profile, and ownership officially transferred.

Due to Apple restrictions, it is not currently possible to enroll an iPad that has been removed from our Device Enrollment Program account into another company’s DEP or ABM account.

For deployments of more than 100 kiosks, we can optionally set up a separate instance of the CheckPoint app that would be linked to your organization’s Apple Business Manager account. In this instance, you would be responsible for provisioning and managing the iPads on your own.

Shipping, Assembly & Maintenance

Label stock.  While we provide an initial roll of label stock, subsequent refills are the responsibility of the end customer.   Additional label stock can be ordered on request from Kiosk Group. 

Cleaning cards for the printer. Regular maintenance of thermal printers improve print quality and reduce the chance of jamming by removing dirt, ink, adhesive residue, and other contaminates from the print heads and paper guides. Cleaning cards are recommended to be used between every roll and can be ordered on request from Kiosk Group.   

WiFi internet connection. CheckPoint is a hosted solution, which means an internet connection is required for use. 

If you do not have a reliable WiFi signal where the kiosk is to be placed, we can provide a kit to connect the iPad to wired Ethernet for an additional fee. This is not currently an option for kiosks using Brother printers as those require a WiFi connection for communication between the tablet and printer.

Liquid or gel hand sanitizer, if desired.  The kiosk ships with an empty pump bottle for hand sanitizer. Purchasing hand sanitizer to fill this bottle or replacing it with a new bottle is the responsibility of the customer. If you do not want to offer hand sanitizer, the sanitizer mounting kit can be removed from the kiosk at any point.

The kiosk arrives fully assembled with the graphic panel packaged separately on the same pallet. 

Protective packaging and freight shipping within the continental US are included with loading dock delivery.  If a lift gate or indoor delivery is required, there will be an additional fee.

Simple instructions for removing the kiosk from the pallet and attaching the graphic panel will be provided along with hardware.  We recommend having a power screwdriver with a standard Phillips head and an extra set of hands for this part of the process.

The kiosk arrives fully assembled with the graphic panel packaged separately on the same pallet.  The iPad and printer come preconfigured with software and are already installed in the kiosk. 

For on-site setup, your team will need to: 

• remove the kiosk from the pallet 

• attach the graphic signage panel to the kiosk

• fill the provided sanitizer pump bottle or add your own bottle of sanitizer gel

• connect the kiosk’s external power cable to AC power

• swipe up to unlock the iPad’s screen and connect the iPad to WiFi

• confirm that the printer’s preconfigured Bluetooth connection to the tablet is working

• launch the CheckPoint app and confirm that the tablet has automatically locked to the app

We’re happy to set up a quick call with you or your team to walk you through this process.  

The number of labels per roll depends on the printer option you’ve selected. How frequently label stock will need to be replaced will depend on the number of labels per roll and traffic levels at your kiosk. 

The CheckPoint kiosk opens through a keyed lock at the rear of the enclosure. The front hinges out to provide access to the printer. The top of the kiosk front should be supported with a hand while opening. Nothing has to be removed and changing out label stock should only take a couple of minutes.

Yes, additional label stock can be purchased through Kiosk Group on request.

Support, Warranty & Returns

We provide complete documentation and offer a free consultation to walk you or your team through initial set-up of your CheckPoint kiosk. 

Following installation, email support is available weekdays from 9am to 5pm eastern. For questions about the CheckPoint software, please contact software-support@kioskgroup.com. For questions about the kiosk enclosure and hardware components, please contact hardware-support@kioskgroup.com.

For repairs or warranty coverage for the tablet or the thermal label printer, Kiosk Group will provide email contacts through our support portal once a ticket is opened. Please email hardware-support@kioskgroup.com for instructions.

CheckPoint is covered by Kiosk Group’s standard 30 day return policy, which includes a 15% restocking fee.  Full details of this policy can be found here

If you experience a problem with your kiosk, the kiosk and peripherals are also covered under the warranty described below.

Kiosk Group’s standard warranty coverage applies to any CheckPoint kiosk purchase.  Full details of this policy can be found here.  

Additional support and warranty coverage is available for the iPad and Star Micronics printer as optional add-ons.

All software is provided as-is.

The customer assumes responsibility for the iPad for the full lease term. If the iPad is damaged, lost, or stolen during this period, you must notify Kiosk Group immediately and will be responsible for paying for a replacement if you want to continue to use CheckPoint.

Additional AppleCare+ coverage is available as an optional add-on at the time of purchase and covers up to two incidents of accidental damage with a deductible. See below for details.

Optional AppleCare+ coverage is available to extend your iPad warranty coverage to 24 months and includes up to two incidents of accidental damage coverage. Each incident is subject to a service fee of $49, plus applicable tax.  AppleCare+ also adds 24/7 priority access to Apple experts by chat or phone. This coverage can only be added at time of purchase and is linked to the serial number associated with the iPad. This coverage is transferred along with ownership at the end of the lease. 

If you select the Star Micronics printer option, Swap-a-Star printer replacement is available.  This service registers your printer with Star Micronics for priority service for 24 months from date of purchase. If a new printer is required after troubleshooting any printer issues, Star Micronics technical support will drop-ship a replacement printer to your location the next business day. This coverage can only be added at time of purchase and is linked to the serial number associated with the printer.

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